Who these terms are between
These terms are between GENIE Parking S.à r.l.-S, a simplified limited liability company under Luxembourg law, with its registered office at 2, rue de l'Innovation, L-7795 Bissen, Luxembourg, RCS number B312396 ("GENIE", "we"), and the parking operator organization that uses GENIE ("the operator", "you").
GENIE is a business service. People who use the GENIE app do so on behalf of their organization, and their organization is responsible for their use.
Your signed agreement comes first
Operators use GENIE under a signed agreement with us, for a pilot or a subscription. If that agreement and these terms differ, the signed agreement prevails. Fees are set in the signed agreement, not in these terms.
Accounts and access
- Access is by invitation only. Nobody can sign up on their own.
- The operator's owners decide who on their team has access and can remove people at any time.
- Each user keeps their sign-in details safe and must not share their account. Tell us straight away if you think someone has used your account without permission.
The service
GENIE reads your lot's entry, exit and payment events from your parking management system and provides:
- occupancy forecasts;
- price recommendations;
- reports.
Forecasts are estimates and can be wrong. We do not guarantee any particular result, including any revenue increase.
You decide which prices to use at your lot, whether you apply them by hand or through your parking management system. You remain responsible for the prices you charge and for following local rules on price display and consumer protection.
Your data
- The data you or your parking management system send to GENIE stays yours.
- You give GENIE a license to process it to provide the service to you. GENIE may also use aggregated, anonymized data, which no longer identifies anyone, to improve its forecasting models.
- How we handle personal data is described in our Privacy Policy. For your parking customers' data, GENIE acts as your processor under the terms of your signed agreement.
- You confirm that you are allowed to share this data with GENIE.
Our software
GENIE's software, models and app remain GENIE's property. You receive the right to use the service while your agreement is in force.
Acceptable use
You and your users must not:
- share access with anyone outside your organization;
- reverse engineer, copy or try to extract GENIE's software or models;
- scrape the service, or overload or disrupt it;
- upload data that is unlawful or that you have no right to share.
Availability
GENIE is provided "as available". We do not promise any level of uptime unless your signed agreement does. Maintenance may interrupt the service from time to time.
Confidentiality
Each of us keeps the other's non-public business information confidential and uses it only for the purposes of our work together. This does not cover information that is already public or that the law requires to be disclosed.
Liability
- GENIE's total liability for any claim is limited to the fees you paid GENIE in the 12 months before the claim.
- GENIE is not liable for indirect damage or for lost profits.
- These limits do not apply where the law does not allow liability to be limited.
Ending the service
Your use of GENIE ends as set out in your signed agreement. Afterwards, your data is returned to you or deleted, at the latest 3 years after the agreement ends, as described in the retention section of our Privacy Policy.
Governing law and courts
These terms are governed by the laws of the Grand Duchy of Luxembourg. Disputes go to the courts of Luxembourg City.
Contact
GENIE Parking S.à r.l.-S, 2, rue de l'Innovation, L-7795 Bissen, Luxembourg.
Email: info@genieparking.com